3/20A Kirti Nagar Area, Delhi -110015
Support forum provide for over 24hrs, every day.
Does ADCOM Charge for Shipping?
We provide free shipping across all our products across 20,000 pin codes in India, unless it is explicitly mentioned on the product page.
Which Locations do you Deliver to?
To know whether the product can be delivered to your location, please enter your pin-code on the product page.
What are your Delivery Times?
All our care packages will be delivered between 09:00 – 19:00 hours from Monday to Saturday. There will be no deliveries on Sunday and on public holidays.
Is it Necessary for me to Provide Identification when I Receive the Package?
No, absolutely not. Though the authorized / intended recipient will be required to sign the delivery document upon the delivery of our care package.
Are In-Transit Products Insured?
All in-transit care packages are insured by us. If you feel that the care package is damaged on opening, we would request you to not accept the package or report back to us immediately by reaching our customer care at firstname.lastname@example.org or 1800-11-9676.
Can I Modify my Delivery Address?
Once your order has been placed, you will not be able to change the delivery address. You will have to cancel the order and re-order the product with the correct address. The payment, if you have already made, will be refunded to you as per our terms and conditions.
What can I do if the Care Package was Delivered to the Wrong Person?
Please contact our customer care to get help. We will be happy to solve it for you.
What if I Don’t Like my Product?
Within 48 hours of our care package delivery, we will be happy to issue a replacement/return for you if there is any defect found in the product.
What Is ADCOM’S Take on Warranty?
We have our distinctive one year warranty policy on all our products. Click here for details. GIVElink
Can I Pick up my Care Package from an ADCOM Store?
We will be happy to meet you, and your pickup from our store will be free.
How Long Would it Take for me to Receive my Care Package?
We work hard to deliver your care package within 5-7 business days from your order date.
However, we will not be liable for any shipping delays, or loss of any kind resulting from unforeseen and uncontrollable circumstances, such as: recipient was unavailable or un-contactable; incorrectly addressed orders; weather conditions and so on. We will try our best to notify customers of the delay and estimated delivery date in such situations.
Why is Cash-On-Delivery not Offered for my Location?
Availability of Cash-on-Delivery depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Please enter your pin code on the product page to check if Cash-on-Delivery is available in your location. In addition, our delivery partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit.
What Should I Do When I Receive my Delivery?
All our Adcom care packages are perfectly sealed at the warehouse before they are shipped to you. Upon receipt, please check the external condition of the package/box to see if there are signs of damage, or if the package has been opened during transit. We request you not to sign and accept if you are concerned about the condition of the shipment. Instead, hand the package back to the courier and we will replace the items to you within few days. If you find that the product in the box is tampered or missing when you open the package, please contact our customer care within 24 hours of receiving the shipment.