Warranty Policy

One Year Warranty on Mobile Handsets

If a problem develops during the warranty period, you should take the following step-by-step procedure:

  • Contact the nearest local authorized service center.
  • Arrange for the product to be delivered to the authorized service center.
  • Provide invoice, original warranty card, duly stamped and signed ,or other information to prove the date and place of purchase.
  • Please note that you might be billed for any parts or labor charges that is not covered under our warranty.
  1. Any implied warranty of merchantability or fitness for the particular purpose or use small is limited to the duration of the forgoing written warranty. Otherwise, the fore going warranty is the consumer’s sole and exclusive remedy and is in lieu of all other warranties, express or implied. Adcom India shall not be liable for any incidental or consequential damages or a loss of anticipated benefits or profit, loss of impairment of privacy of conversations, works stoppage or loss of impairment of data arising out of the use or impairment of data arising out of the use the product.
  1. We take adequate steps for availability of spare parts at all the time, however in stray cases (as decided by beyond tech or its authorized personnel) of non-availability of spare parts, we would offer commercial solution to our end user on its sole discretion.
  1. We neither assume nor authorize any authorized service center of any person or entity to assume for it any obligation or liability beyond that will expressly provided for in this limited Warranty.
  1. All warranty information, product features and specification are subject to change without notice.

Six Month Warranty for Accessories:-

  1. We offer six-month warranty for all our accessories (headphone, charger, data-cable, battery).
  2. Warranty will only be considered, if all accessories are in working condition and not physical damaged.

One Year Warranty on Other Products

If a problem develops during the warranty period, you should take the following step-by-step procedure:

  • Contact us on our Toll Free no: 1800-11-9676.
  • Arrange for the product to be delivered to the authorized Service Center.
  • Provide invoice, original warranty card, duly stamped and signed ,or other information to prove the date and place of purchase.
  • Please note that you might be billed for any parts or labor charges that is not covered under our warranty.

Out Of Warranty Policy

The consumer shall not be applicable for coverage or benefits under our warranty if any of the following condition is applicable:

  1. Incomplete warranty card and invoice, i.e. (no mention of dealers sign, missing invoice, date and seal of expiry date).
  2. The product has been subject to: abnormal use / condition, improper storage, screen damage, water logging, device tampering, exposure to moisture or dampness, exposure to excessive temperature or other such environment conditions, unauthorized repair including but not limited to the use of unauthorized modifications, use of alternation, improper installation, acts of god, spill of food and liquids or other acts which are beyond the reasonable control of Adcom India, including deficiencies in consumable parts such as fuses and breakage or damage of antennas, unless caused directly by defects of materials or workmanship , and normal wear and tear of the products.
  3. The consumer did not notify Adcom India of the alleged defect or malfunction of the products during the warranty period.
  4. The product IMEI /SERIAL no. of the necessary date code has been removed, defaced or altered.
  5. The product was used with or connected to accessory that was not supplied by Adcom India.
  6. The battery was short circuited or seals of the battery enclosure or cells are broken or show evidence of tempering or the battery was used in equipment other than which has been specified.
  7. Performance variations arising due to passage of time, sustained usage and climate conditions. Any extraneous particle entering the product or damaging its physical property like water lock, dust, soil, PCB short, burn or extreme temperature.